At London Trade Fair - all orders between 20th and 25th February will be shipped on 26th February


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Gift Cards FAQ's

How do I buy a gift card?

You buy a gift card in the exact same way you would purchase any other product in the on-line shop, (Go to Gift Cards in the Shop). Our gift cards have no additional processing or shipping fees.  

How do I get my gift card?

The gift card will be emailed to you at the email address you provide in the Checkout. You can forward it to the recipient when you are ready or it can be printed and posted to the recipient.

Can a gift card be used more than once?

Yes, provided there is still a balance remaining on the card. A gift card can be used for in part for a purchase and the balance can be used at a later date.

Does the gift card have an expiry date?


Can more than one gift card be used towards a purchase?

Yes. A customer can redeem another gift card during checkout.

How do I redeem a gift card against a purchase?

Add the purchase to the Shopping Basket. Enter Billing Address information and enter the gift card code into the box, "Have you got a Gift Card code?". Any unused balance on the gift card will be available for any future purchase. 

How do customers check their balance?

If a gift card is associated with a customer account, then the customer can check the balance by using the link provided in the gift card email. For customers without accounts, you can check the balance and send the information to the customer.

Can a gift card be used to buy a gift card?

No, you can't use a gift card to buy another gift card.

Can a gift card be used to pay for shipping and taxes?

Yes, gift cards are applied to the final order total which includes shipping and taxes.

Can I apply a discount code to my gift card purchase?

Most discount codes cannot be applied to gift cards.

Can gift cards be used in conjunction with a discount code?

Yes, gift cards are a form of payment.

Can I customize the gift card redemption code?

No, the 16-character redemption codes are randomized and printed by the gift card manufacturer.

Why can't I see the full gift card code after I issue the card?

Gift card codes are considered currency, so only the customer can see the full gift card code.

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