SECTION 2 - RETURNS
Only regular priced items may be refunded. Unfortunately sale items, bespoke or personalised items cannot be refunded.
If you cancel a contract and are entitled to a refund, we will usually refund any money received from you using the same method originally used by you to pay for your purchase. We will process the refund due to you as soon as possible and, in any event, within 30 days of the day we received your valid notice of cancellation. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. To complete your return, we require a receipt or proof of purchase. There are certain situations where only partial refunds are granted, for example where an item is not in its original condition, damaged or is missing parts for reasons not due to our error, or when any item is returned more than 30 days after delivery.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
When you ship an item back to FelinFach, you should use a 'tracked and signed for' postage service for your peace of mind as proof of postage is not proof of receipt by FelinFach. Without this we cannot be responsible for any items that fail to reach us.
SECTION 3 - REFUNDS
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
If you haven’t received your refund, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us.
SECTION 4 - CONTACT INFORMATION
For questions about the Terms of Service, the best and quickest way for you to contact us is via out Contact Us webpage (Click here...
) at by email, office[at]FelinFach[dot]com. Our postal address is, FelinFach Natural Textiles, Yr Hen Felin, Blaenffos, Boncath, SA37 0JA