Shipping - UK and International

Shipping - UK and International

UK Shipping

FREE shipping for orders of £100 or over

• Our main courier is Parcelforce, and we use the Express48 service.
• Typical timescales from order date to delivery date are 5 to 7 business days, including our order processing.
• All parcels are 'signed for' and trackable and insured for a minimum of £100. For parcels over £100, top up insurance is available at a nominal amount.
• All shipping options are displayed BEFORE the final Checkout Page. 

International Shipping

• International shipping rates are displayed BEFORE the Checkout. 
• All parcels are 'signed for' and trackable and insured for a minimum of £100. For parcels over £100, top up insurance is available at a nominal amount.
• Local country customs may impose taxes, fees, or other charges. The recipient of the goods is responsible for all customs formalities at importation and will be required to pay any additional local country charges.
• If, for whatever reason, you refuse the customs duties and the parcel is returned back to FelinFach, a shipping and handling fee plus any fees charged to us by Customs on the return of the parcel, will be deducted from your refund.

International Customs Duties

Products - such as our FelinFach products you buy - can't simply be shipped freely from country to country. When goods are imported into a different country or customs territory, there may be a charge called Customs Duty. This is charged by the local country customs authority where the goods are being imported into.

Customs Duties are Subject to Change

If Customs Duty is payable to any country, you'll be responsible for paying it to the local authorities and NOT to FelinFach. Whether Customs Duty is payable or not, and by how much, depends on a whole lot of different things. However, if you do have to pay Customs Duty, the amount payable is usually based on the value of goods and type of goods being imported.

If I Refuse to Pay any Customs Duties? 

If, for whatever reason, you refuse the customs duties and the parcel is returned back to FelinFach, a shipping and handling fee plus any fees charged to us by Customs on the return of the parcel, will be deducted from your refund.

Your Local Customs Office

If you're still unsure on whether you'll be subject to customs duties, we recommend contacting your local customs office for more info before placing your order!

Typical Delivery Timescales

Typical timescales from order date to delivery date are as follows.

• UK - 5 working days
• Europe - 7 working days
• North America - 12 working days
• Oceania - 15 working days

These typical timescales include our order processing, packaging and posting. If the courier Parcelforce, performs to its agreed terms and conditions with FelinFach, you should receive your parcel within the above timescales. These timescales are not guaranteed but are the likely and aimed for outcome.

Refused Delivery

Customers are responsible for ensuring the shipping addresses are correct. We will not be held responsible for shipping to incorrect addresses. In the case where a shipment is returned to us, the customer is entitled to a refund for cost of goods less shipping charges and any return shipping or customs charges incurred. In the case of refused delivery on an order entitled to free shipping, the customer is entitled to a refund for cost of goods less our cost of shipping to the customer and any return shipping or customs charges incurred.

About FelinFach

      

Located in Pembrokeshire Wales, our ethos is defined in the three words...

NATURAL TRADITIONAL HANDMADE.

• Hand woven iconic Welsh blankets.
• Hand dyed yarn, dyed with natural dyes only - no exceptions!
• Hand poured candles, candle accessories, Candle Making Workshops and soapery.
• Natural Dyeing Craft courses.
• Yarn shop, yarn bowls, project bags, tools and accessories for knitters and crafters.
• Welsh Gifts, made in Wales, handmade in Wales.

We are a proud supporter of Americymru the Campaign for Wool, Global Welsh and Red Dragon America.

Other FelinFach Pages

Last updated 18th September 2024