Your Cart is Empty
FREE UK shipping for orders over £99
Here are our most frequently asked questions & answers. If you don't see your question, please contact us at click here...
No, we don’t. Prior to COVID we attended Shows and Fairs all over the UK and we intend to restart this as and when it is safe. We have a Dye Studio where we offer Craft Courses and Workshops.
Visits can be arranged by appointment only.
All of our products are made in limited numbers and many are hand made or hand woven. None are mass produced. This together with high customer demand has left us "sold out" on many products.
We do not sell wholesale presently. All of our products are made in limited numbers and many are hand made or hand woven. None are mass produced.
Your payments are processed by payment providers with the highest levels of security, such as Shopify Payments, PayPal or Clearpay. No details of your payments (credit or debit cards numbers) are known to us during the payment process.
Our orders are sent using a Parcelforce “tracked and signed for” service. Some smaller items are sent with Royal Mail. You will receive your tracking number and a website link with your order confirmation.
Typical timescales from order date to delivery date are as follows;
These typical timescales include our order processing, packaging and posting. These timescales are not guaranteed but are the likely and aimed for outcome.
FREE delivery for orders of £99 or over. For orders under £99 – a flat rate of £4.99 will be added to your order.
Shipping rates are calculated at the Checkout BEFORE you are asked to pay for your order.
Customs duties may apply depending on the destination country. The recipient of the goods is responsible for the payment any charges, such as customs duties, local taxes, levies, and other charges. The recipient of the goods, who may not be the person who has ordered them, will receive a separate request for payment of these charges.
We ship our products worldwide, including, north America, Australia and New Zealand, Japan, and other countries. Shipping rates will be calculated at checkout. If your country is not available during the Checkout process, please contact us and we will provide a shipping quote.
We use Parcelforce and Royal Mail.
We have been Carbon Neutral since 2020. For more information, click here... All the power used on our site is from 100% UK windfarms.
Most of our products are made or woven from wool and are plastic free. We do not use plastics in our shipping boxes.
In association with Tree Nation, we plant one tree for every product ordered.
You can cancel an order, please contact us asap, click here... , as long as it has not been shipped,
If your parcel has been shipped, please see our returns policy for more information.
Please see our Returns and Refunds procedure, Click here...
You can contact us at any time via the contact us page on our website, or from the Social Media links on every page of the website. We aim to get back to you within 24 hours.
Yes. During the Cart/Checkout process, you can add a gift message that we will pass on to the recipient of the parcel. You can send a parcel directly to the recipient by providing us with their shipping address. We will include a Packing Slip and not an invoice.
During the Checkout process, you will see an option to use a Gift Card or a discount code.
Include a helpful and informative answer to the frequently asked question here.
Include a helpful and informative answer to the frequently asked question here.
Include a helpful and informative answer to the frequently asked question here.
Include a helpful and informative answer to the frequently asked question here.
Include a helpful and informative answer to the frequently asked question here.
Include a helpful and informative answer to the frequently asked question here.
