Customer Portal - Manage your Subscriptions

Accessing your Subscriptions via the Customer Portal

You can access the Customer Portal using the direct link you received in your New Subscription Email notification. This email is sent automatically on behalf of the us immediately after you purchase a subscription. Alternatively, you can access your Customer Portal by logging in to your FelinFach Account (at the top right of each website page).
Customer Portal - Manage your Subscriptions
Manage your Subscription orders with this Customer Portal - Return to Bundles and Subscriptions, click here...

For your Security

To protect your security, the link to your Customer Portal will expire after 24 hours, but you can easily get a new link each time you need to access the portal. In addition, payment related links are protected by two-factor authentication.

Managing your Subscription Orders

Once you the Customer Portal, you will have the following options for each subscription order: 
  • View subscription details
  • View next delivery date & charge 
  • Skip the next delivery
  • Update payment information
  • Cancel the subscription 

Customer Portal options

Here's a breakdown of the information and actions you will have for each subscription order:
Customer Portal information & actions
View subscription details
Customers can see the following details for each subscription: 
- The products you're subscribed to
- The total price of your order
- The shipping cost for your order
- The delivery frequency and discount
Next charge
The next date you will be charged for a subscription order. 

Please note: The charge date is the same as the order date. 
Update payment
Allows you to change the debit/credit card you have on file for automatic billing.
Skip next delivery
Allows you to skip your next order, in case you're going away, are overstocked, or for any other reason.
Cancel subscription
You have the option to cancel your subscription yourself.  If you cancel a subscription, you will receive an email notification confirming their cancelation. 


About FelinFach

Welsh Blankets - Hand woven in in Wales in limited numbers Wool Throws - Hand woven in Wales Chandlery - Handmade Candles, Reed diffusers, tealights and wax melts - hand poured in Wales  Craft Courses - Natural Dyeing Gift Cards - By Post or by Email


Located in Pembrokeshire Wales, our ethos is defined in the three words...


We are a proud supporter of the Campaign for WoolAll Things Wales, Global Welsh and Red Dragon America.

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Last update 23rd March 2023

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