Frequently Asked Questions

Our Customer Service Menu has detailed information on our Privacy policy, Terms of Service, Returns and Refunds and Shipping which may answer some of your questions. This Frequently Asked Questions (FAQ) page provides answers to the most common questions we receive. But if you are still unsure of anything please use our Contact Us form and we will get back to you as soon as possible.

This FAQ's page is in two parts:

  • General and Customer Service questions, and
  • Yarn and Natural Dyeing processes questions

General and Customer Service

  1. Does FelinFach have a shop anywhere?
    We do not have a retail shop but we do attend fairs and shows throughout the UK.
  2. Where is FelinFach based?
    In Blaenffos, Pembrokeshire, Wales.
  3. Can I write to you in Welsh?
    We will respond in Welsh or English, dependent on the language of the message. Mae croeso i chi gysylltu a ni drwy gyfrwng y Gymraeg.
  4. How do I unsubscribe from your mailing list?
    Firstly we do not sell or even give away for free to anybody any of your personal information such as names, addresses, email address etc, and we never will. If you wish to unsubscribe from our mailing list, you can do this at the bottom of every email you receive from us or from within your Customer Account, click "Log In" at the top of each page.
  5. Are all your products made from wool?
    Most are made from sheep and lamb’s wool but some are made with Alpaca and goats wool. Some items are made from Silk or linen.
  6. Are your products made in Wales?
    No. We aim to source our yarn and products in Wales but where this is not possible, they are sourced within the UK. In the event that a particular product is not made in Wales, it will be noted on that product page.
  7. Does your wool come from Wales?
    All our yarn and wool is British wool but where it is from Wales, it is noted in the product description. 
  8. How do you colour or dye your yarn?
    All our yarns are hand-dyed with natural plant based colours and extracts.
  9. Are your products mass produced or unique?
    No FelinFach product is mass-produced. Our products are made using traditional methods of yesteryear in small numbers (for example 5 or maybe 20) so they are rare but not unique. If the product is unique, it will be noted on the product page.
  10. Can I see other customer reviews?
    Yes, see Customer Reviews
  11. Can I pay with PayPal?
    Yes. We also accept most credit and debit cards. All payments partners are 100% secure, safe and guaranteed.
  12. Do you sell email addresses to anyone?
    We do not sell, or give away, customer email addresses (or any other details) to anyone.
  13. How much are Shipping costs?
    Delivery to the UK is free on a 3 to 5 working day timescale. Shipping outside the UK is subsidised to approx. half the actual costs.
  14. Do you have other shipping options?
    All options for shipping are available in the Checkout process including ‘tracked and signed for’ and enhanced insurance options
  15. Do you do Next Day delivery?
    Next day delivery is available in the UK and you can select this option in the Checkout process.
  16. Do I have to have an Account to make a purchase?
    No. You can choose whether to create an account with FelinFach or you can proceed to the Checkout as a Guest. If you create an account, your address details will be remembered by us when you revisit the site.
  17. Do I have to sign up for email marketing if I make a purchase?
    No.
  18. What if I forget my login details?
    Click on the ‘forget password’ link and you can reset your password.
  19. How do I contact FelinFach?
    The best and quickest way to contact us is via the Contact Us webpage or by email, office[at]FelinFach[dot]com. Our postal address is, FelinFach, Yr Hen Felin, Blaenffos, Boncath, Pembrokeshire, Wales, UK, SA37 0JA.

Yarn and Natural Dyeing Processes

  1. What if I need more skeins than are in stock?
     If there aren't enough skeins for your project, please email us your requirements. All the wool on Felinfach.com is dyed on site in the FelinFach Dye Studio and we can produce a bespoke number of skeins for you.
  2. Will naturally dyed yarns fade? 
    No natural dye is 100% resistant to fading (the same is also true of some synthetic dyes). Under normal use, care and wear any fading would only be visible over a long period of time. I think this only adds to the charm of natural dye as the colours become softer. Faded natural dye is just as beautiful as its original colour and is one of the reasons the natural dye process is so rewarding. However, if you store our yarn, fibre or fabric in a sunny, south facing window or under a high-intensity lamp then we cannot guarantee the colours will remain true.
  3. Are naturally dyed yarns safe? What chemicals are used the process? 
    All dye extracts are natural Logwood, Lac, Cutch, Organic Indigo etc. I use alum, which is a nontoxic water-soluble metallic salt that has many different uses in day-to-day life, cream of tartar, or baking powder as mordants (colour fixing to yarn or fabric) and modifiers (colour changer or colour shifter). I do not use heavy metals.
  4. Is your yarn 100% natural? 
    Our yarns are 100% natural fibre, Wool, Alpaca, Mohair, Linen, Silk and they are either Welsh or UK yarns sourced from local farms or smallholdings local to us in Pembrokeshire or British wool from a British spinning mill. Some yarns can’t be sourced locally, Merino and Blue Faced Leicester for example, we outsource this supply from a spinning mill in England. All our yarn are UK yarns, predominately from UK fleece.
  5. Will the colour bleed? 
    Our yarn and fabric are washed and rinsed thoroughly after dyeing to remove any excess dye so that none of our products should bleed dye. If there is a small amount of colour bleed, as it can with acid dyed commercial yarn, this will not affect the colour, it is excess dye stuff not absorbed in the hand dying process. If you do have any problems with excessive colour bleed, then please email.
  6. What is the best way to care for my yarn? 
    It is recommended that all yarns be hand washed with a pH neutral detergent in cool water with least agitation. Natural dye can be pH sensitive which means due to the acidity or alkalinity in some normal detergents the yarn colour would be modified or changed. This is also why you should never rinse naturally dyed yarn or fabric with vinegar, mistakenly believed as a way of fixing colour as this would also bring about a colour change. As with all natural fibres do not tumble dry any of our yarn unless you really want them to felt. Once knitted our yarns are best dried in a flat horizontal position to maintain the shape of the garment.
  7. Are there imperfections in skeins? 
    There may be, this is a handmade product. There could be a subtle variegation of colour this is due to the hand dyed process. I do not knot the yarns and I hand skein each skein of yarn. If I came across a lot of knots or spliced yarns that skein would not be available on the website. There may be an occasional knot in a skein of yarn, this would be from the original spinning process.
  8. I want to knit a large project; can I get enough yarn to complete? 
    I dye the yarns in small numbers, ranging from two to five skeins in one dye bath. The number of skeins available on the yarn page is the number included in that dye bath. If you want a larger quantity for one project you could email, the yarn could be dyed in one bath.
  9. Is the yarn information correct? 
    Skein weights and meter/yard measurements are approx. In most cases the skeins have more but a few may be a gram under. The yarn weight information Aran, DK, 4 Ply etc. have been provided by the supplier of the yarns.
  10. What about mordants? Aren’t those toxic? 
    Natural dye mordants are mineral salts or tannic acid whose purpose is to chemically bind the natural dye to the fabric. Some of these substances such as copper and chrome are toxic and not recommended – ever. We do not use these mordants, nor do we support their use in textile dyeing. We only use the safest mordants and auxiliaries including alum, cream of tartar, iron and tannins.