FREE UK SHIPPING - SUBSIDISED INTERNATIONAL SHIPPING (ALL TRACKED)

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General

We do not have a retail shop but we do attend fairs and shows throughout the UK.

In Blaenffos, Pembrokeshire, Wales.

We will respond in Welsh or English, dependent on the language of the message. Mae croeso i chi gysylltu a ni drwy gyfrwng y Gymraeg.

Email or Messenger are the easiest way to contact us. Contact Us page.

Yes, see Customer Reviews

Ordering

We accept most credit and debit cards and PayPal. All payments are 100% secure, safe and guaranteed.

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Shipping

Delivery to the UK is free on a 3 to 5 working day timescale. Shipping outside the UK is subsidised to approx. half the actual costs. All shipping a tracked and signed for service

With free UK shipping it is insured for any loss or damage £50 - any further loss is your liability. You can choose to insure your parcel for a higher amount at a cost when you see all shipping options at the Checkout

All options for shipping are available in the Checkout process including ‘tracked and signed for’ and enhanced insurance options at a cost

Next day delivery is available in the UK at a cost and you can select this option in the Checkout process.

For an extra payment you can choose to have your parcel delivered on a Saturday

Please report any lost parcels to us as soon as possible. We will make enquiries on your behalf with the relevant couriers to try and find your parcel

Email Addresses

No. You can choose whether to create an account with FelinFach or you can proceed to the Checkout as a Guest. If you create an account, your address details will be remembered by us when you revisit the site.

No.

Click on the ‘forget password’ link and you can reset your password.

We do not sell, or even give away, customer email addresses (or any other details) to anyone.

Hand Dyed - Hand Dyed Yarn

No natural dye is 100% resistant to fading (the same is also true of some synthetic dyes) Under normal use, care and wear any fading would only be visible over a long period of time. I think this only adds to the charm of natural dye as the colours become softer. Faded natural dye is just as beautiful as its original colour and is one of the reasons the natural dye process is so rewarding.   However, if you store our yarn, fibre or fabric in a sunny, south facing window or under a high-intensity lamp then we cannot guarantee the colours will remain true

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Our yarns are 100% natural fibre, Wool, Alpaca, Mohair, Linen, Silk and they are either Welsh or UK yarns sourced from local farms or smallholdings local to us in Pembrokeshire or British wool from a British spinning mill. Some yarns can’t be sourced locally, Merino and Blue Faced Leicester for example, we outsource this supply from a spinning mill in England.  All our yarn are UK yarns, predominately from UK fleece.

Our yarn and fabric are washed and rinsed thoroughly after dyeing to remove any excess dye so that none of our products should bleed dye. If there is a small amount of colour bleed, as it can with acid dyed commercial yarn, this will not affect the colour, it is excess dye stuff not absorbed in the hand dying process.  If you do have any problems with excessive colour bleed, then please email.

It is recommended that all yarns be hand washed with a pH neutral detergent in cool water with least agitation. Natural dye can be pH sensitive which means due to the acidity or alkalinity in some normal detergents the yarn colour would be modified or changed.  This is also why you should never rinse naturally dyed yarn or fabric with vinegar, mistakenly believed as a way of fixing colour as this would also bring about a colour change.  As with all natural fibres do not tumble dry any of our yarn unless you really want them to felt. Once knitted our yarns are best dried flat to maintain the shape of the garment.

There may be, this is a handmade product.  There could be a subtle variegation of colour this is due to the hand dyed process.  I do not knot the yarns and I hand skein each skein of yarn.  If I came across a lot of knots or spliced yarns that skein would not be available on the website.  However, there may be an occasional knot in a skein of yarn, this would be from the original spinning process.   

I dye the yarns in small numbers, ranging from two to five skeins in one dye bath.  The number of skeins available on the yarn page is the number included in that dye bath.  If you want a larger quantity for one project you could email, the yarn could be dyed in one bath.

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Natural dye mordants are mineral salts or tannic acid whose purpose is to chemically bind the natural dye to the fabric. Some of these substances such as copper and chrome are toxic and not recommended – ever. We do not use these mordants, nor do we support their use in textile dyeing. We only use the safest mordants and auxiliaries including alum, cream of tartar, iron water and tannins

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