• FAQ's - frequent asked questions - FelinFach

General

FelinFach is a Welsh based company with a mission to support (wherever possible) the welsh woollen industry, including farmers, weaving mills and others involved in the supply chain.

We are based in Blaenffos, Pembrokeshire, Wales, UK.

We are an online e-commerce retailer. We do not have a 'physical' retail shop but we do attend fairs and shows throughout the UK.

The best and quickest way to contact us is via the Contact Us web page or by email, office[at]FelinFach[dot]com. Our postal address is, FelinFach, Yr Hen Felin, Blaenffos, Boncath, Pembrokeshire, Wales, UK, SA37 0JA.

Yes, see Customer Reviews. All our Customer Reviews or testimonials are independently verified before publication on this website.

We will respond in Welsh or English, dependent on the language of the message. Mae croeso i chi gysylltu a ni drwy gyfrwng y Gymraeg.

Payments Methods

No.

You can pay for any purchases with a range of credit and debit cards - Visa, Mastercard, American Express etc. You can also pay with Google Pay or Apple Pay.

Yes.

You can use a gift card or voucher purchased from Felinfach for any goods on this website.

My Customer Data

No. You can choose whether to create an account with FelinFach or you can proceed to the Checkout as a Guest. If you create an account, your shipping and billing address details will be remembered by us when you revisit the site to ensure a speedier checkout process.


No. By default, you choose not to accept marketing. It is your choice to positively decide to accept marketing from Felinfach.

Yes, see Privacy Policy.

In your Account (click on Log in link at the top of each page), click on the ‘forget password’ link and you can reset your password.

Firstly we do not sell or even give away for free to anybody any of your personal information such as names, addresses, email address etc, and we never will. If you wish to unsubscribe from our mailing list, you can do this at the bottom of every email you receive from us or from within your Customer Account, click "Log In" at the top of each page.

Shipping and Delivery

Delivery to the UK is free on a 3 to 5 working day timescale. Shipping outside the UK is subsidised to approximately half the actual costs.

Go to Shipping and Delivery page for full details.

All options for shipping are available in the Checkout process including ‘tracked and signed for’ and enhanced insurance options. 

Royal Mail Guaranteed Next Day Deliveries before 1.00pm, including Saturday deliveries, are available in the UK. 

In the Cart, is a Shipping Calculator. All shipping options  available to your Country will be displayed in the cart for you to choose which one is best for you. 

We aim to ship the business day following purchase. Depending on how quickly you wish to receive the goods, please choose the appropriate shipping option in the Cart page.

Blankets, Throws, Cushions, Scarves, Ruanas

No. We aim to source our products in Wales but where this is not possible, they are sourced within the UK. In the event that a particular product is not made in Wales, it will be noted on that product page.

Most are made from sheep and lamb’s wool but some are made with Alpaca and goats wool. Some items are made from Silk or linen. This detail is noted on each product page.

No FelinFach product is mass-produced.

Some of our products are handmade and our Welsh blankets and Welsh Tapestry Blankets are woven in limited numbers on traditional looms with the skills, methods and processes of the yesteryear.

Many of our products are handmade and or hand dyed and are made in limited numbers, such as hand dyed yarn and hand dyed silk scarves. Some of our products are unique 'one offs'. If the product is unique, it will be noted on the product page.

Yarn and Natural Dyeing

All our yarns are hand-dyed with natural plant based colours and extracts.

We do not use any acidic or chemical dyes - none at all!

If there aren't enough skeins for your project, please email us your requirements.

All the wool on Felinfach.com is dyed on site in the FelinFach Dye Studio and we can produce a bespoke number of skeins for you.

No, natural dye is 100% resistant to fading (the same is also true of some synthetic dyes). Under normal use, any fading would only be visible over a long period of time.

We believe this only adds to the charm of natural dye as the colours become softer. Faded natural dye is just as beautiful as its original colour and is one of the reasons the natural dye process is so rewarding. However, if you store our yarn, fibre or fabric in a sunny, south facing window or under a high-intensity lamp then we cannot guarantee the colours will remain true.

All dye extracts are natural Logwood, Lac, Cutch, Organic Indigo etc.

We use Alum, which is a nontoxic water-soluble metallic salt that has many different uses in day-to-day life, cream of tartar, or baking powder as mordants (colour fixing to yarn or fabric) and modifiers (colour changer or colour shifter).

We do not use any heavy metals.

Our yarns are 100% natural fibre, Wool, Alpaca, Mohair, Linen, Silk and they are either Welsh or UK yarns sourced from local farms or smallholdings local to us in Pembrokeshire or British wool from a British spinning mill.

Some yarns can’t be sourced locally, Merino and Blue Faced Leicester for example, and we source this supply from a spinning mill in England. All our yarn are UK yarns, predominately from UK fleece.

It is recommended that all yarns be hand washed with a pH neutral detergent in cool water with least agitation.

Natural dye can be pH sensitive which means due to the acidity or alkalinity in some normal detergents the yarn colour would be modified or changed. This is also why you should never rinse naturally dyed yarn or fabric with vinegar, mistakenly believed as a way of fixing colour as this would also bring about a colour change. As with all natural fibres do not tumble dry any of our yarn unless you really want them to felt. Once knitted our yarns are best dried in a flat horizontal position to maintain the shape of the garment.

There may be, this is a handmade product. There could be a subtle variegation of colour this is due to the hand dyed process. We do not knot the yarns and we hand skein each skein of yarn. If we find knots or spliced yarns that skein would not be available on the website. There may be an occasional knot in a skein of yarn, this would be from the original spinning process.

We dye the yarns in small numbers, ranging from two to five skeins in one dye bath. The number of skeins available on the yarn page is the number included in that dye bath. If you want a larger quantity for one project, please email and we could dye the yarn in one bath.

Skein weights and meter/yard measurements are approximate. In most cases the skeins have more but a few may be a gram under. The yarn weight information Aran, DK, 4 Ply etc. have been provided by the supplier of the yarns.

Natural dye mordants are mineral salts or tannic acid whose purpose is to chemically bind the natural dye to the fabric. Some of these substances such as copper and chrome are toxic and not recommended – ever. We do not use these mordants, nor do we support their use in textile dyeing. We only use the safest mordants and auxiliaries including alum, cream of tartar, iron and tannins.

Returns and Refunds

We love the products we design and firmly believe in their quality. We really hope you will be happy with your items, but if not then we can either exchange your item for something else in the collection or give you your money back. 

Go to Returns page for full details