Wherever possible, we are reducing the size of parcels but many of our products are large and will not fit though a letterbox! So here is how to stay safe...
If the parcel does not fit in the mailbox, our Couriers will knock on your door or ring the bell to notify you that they are there. The package will be put on the doorstep for you to take inside your house without having contact with the delivery person and to maintain social distancing of at least 2 metres or 6.5 feet.
Please wait for the Courier man/woman to step away from your delivery before opening your door. We also advise you to wash your hands after receiving and opening the parcel.
The Courier will not ask for a handwritten or electronic signature so as to avoid close contact. The Courier may ask to take a picture of the parcel by your door as verification that the delivery has been made.