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During the 3 months from July to September 2019 we are delighted to achieve a 5 star rating on every single review posted by customers!!
For the year to date from January to September 2019, our overall rating is 4.91 out of 5 stars. We have had one 4 star review which said, "Fantastic! lightweight and very warm" and one 3 star review which said, "I bought this as a present. The weave and colour way is lovely but it is very rough 'material' to put around your neck. Which is why I have given it only three stars." In all of 2018, we achieved an overall rating of 4.98 stars out of 5 stars.
Customer satisfaction with the services and products,Welsh blankets, Welsh tapestry blankets, hand dyed yarn with natural dyes is fundamental to the commercial success of any business. For online selling companies, especially to those without any sort of 'bricks and mortar' presence, it can be difficult to demonstrate customer satisfaction. Customer Reviews are an important for online businesses where customers typically do not know the business owners and staff or see the products that they are buying.
FelinFach uses an independent company, Yotpo (Click here...) to check each review with the customer and then publish all Reviews without any identifiable customer information to maintain the security of their data. All reviews are published in full, be they a couple of words or a few paragraphs, without any editing at all.
All FelinFach's Customer Reviews are published at (Customer Reviews...). Highlights for us in 2019 include;
There are many more at Customer Reviews Looking forward to the next quarter of 2019 and trying to maintain our 5 star rating - difficult worth trying for!
Our company, FelinFach Natural Textiles is located in the heart of the Preseli area of Pembrokeshire near to Boncath. We design Welsh blankets, Welsh woollen blankets and throws which are traditionally woven at Welsh mills. We also design and make natural hand dyed yarn, cotton, silk and wool scarves and other handmade products. We are a proud supporter of the Campaign for Wool, Global Welsh and Wales International.
Christmas and New Year celebrations are a favourite time of the year, not least in Wales, including, Plygain (Christmas Carols between 3am and 6am), Noson Gyflaith (Toffee making evening), Mari Lwyd (A Grey Mare), Wassail (Hot mulled cider), Calennig (Trick or Treat, Welsh style) and New Year’s celebrations in Cwm Gwaun on 13th January each year!
Our last posting day for Christmas 2019 UK residential addresses is 20th December. This is for “Next Day Deliveries” which should arrive on 21st or 23rd December. For International shipping see Blog for details. We use UK Royal Mail for international and UK shipping with "signed for and trackable" shipping
Cilmeri (Cilmery or Kilmery) is a small village in Powys, mid-Wales but is of great historical importance to Wales. It is also a sad place, for it was there that the last Welsh-born Prince Llywelyn ap Gruffudd died. Llywelyn was killed in the battle of Irfon Bridge in a minor skirmish with the soldiers of England’s King Edward I on 11th December 1282
