October 05, 2019 2 min read

Customer Review Rating - 5 Stars!

During the 3 months from July to September 2019 we are delighted to achieve a 5 star rating on every single review posted by customers!!

For the year to date from January to September 2019, our overall rating is 4.91 out of 5 stars. We have had one 4 star review which said, "Fantastic! lightweight and very warm" and one 3 star review which said, "I bought this as a present. The weave and colour way is lovely but it is very rough 'material' to put around your neck. Which is why I have given it only three stars." In all of 2018, we achieved an overall rating of 4.98 stars out of 5 stars.

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Customer satisfaction with the services and products,Welsh blankets, Welsh tapestry blankets, hand dyed yarn with natural dyes is fundamental to the commercial success of any business. For online selling companies, especially to those without any sort of 'bricks and mortar' presence, it can be difficult to demonstrate customer satisfaction. Customer Reviews are an important for online businesses where customers typically do not know the business owners and staff or see the products that they are buying.

FelinFach uses an Independent Review Company

FelinFach uses an independent company, Yotpo (Click here...) to check each review with the customer and then publish all Reviews without any identifiable customer information to maintain the security of their data. All reviews are published in full, be they a couple of words or a few paragraphs, without any editing at all.

Customer Review Highlights in 2019

All FelinFach's Customer Reviews are published at (Customer Reviews...). Highlights for us in 2019 include;

  • Narberth Welsh Blanket
    "Excellent quality,very warm and reasonably priced.

  • St David's Wool Throw 
    "Bought as a wedding present, very happy with the purchase.."

  • Welsh Tapestry Blanket - Conwy
    "Beautiful Blanket on my bed to keep me cosy through the Winter. Arrived quickly too

  • Welsh Tapestry Blanket - Draig Goch
    "Beautiful blankets, prompt delivery"

  • Tartan Style Scarf
    "This scarf was beautifully made, colours vibrant, everything I've come to expect from FelinFach. It has gone off to USA for my sister's birthday and she absolutely loves it."

  • Blaenffos Wool Throw
    "We bought this for a friend who feels the cold. Haven’t seen him since we left it at his house for his birthday. We thought it was beautiful, and appreciated the 48 delivery and excellent service we received as usual."

There are many more at Customer Reviews Looking forward to the next quarter of 2019 and trying to maintain our 5 star rating - difficult worth trying for!

About FelinFach

Our company, FelinFach Natural Textiles is located in the heart of the Preseli area of Pembrokeshire near to Boncath. We design Welsh blankets, Welsh woollen blankets and throws which are traditionally woven at Welsh mills. We also design and make natural hand dyed yarn, cotton, silk and wool scarves and other handmade products. We are a proud supporter of the Campaign for Wool, Global Welsh and Wales International.

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