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During the 3 months from July to September 2019 we are delighted to achieve a 5 star rating on every single review posted by customers!!
For the year to date from January to September 2019, our overall rating is 4.91 out of 5 stars. We have had one 4 star review which said, "Fantastic! lightweight and very warm" and one 3 star review which said, "I bought this as a present. The weave and colour way is lovely but it is very rough 'material' to put around your neck. Which is why I have given it only three stars." In all of 2018, we achieved an overall rating of 4.98 stars out of 5 stars.
Customer satisfaction with the services and products,Welsh blankets, Welsh tapestry blankets, hand dyed yarn with natural dyes is fundamental to the commercial success of any business. For online selling companies, especially to those without any sort of 'bricks and mortar' presence, it can be difficult to demonstrate customer satisfaction. Customer Reviews are an important for online businesses where customers typically do not know the business owners and staff or see the products that they are buying.
FelinFach uses an independent company, Yotpo (Click here...) to check each review with the customer and then publish all Reviews without any identifiable customer information to maintain the security of their data. All reviews are published in full, be they a couple of words or a few paragraphs, without any editing at all.
All FelinFach's Customer Reviews are published at (Customer Reviews...). Highlights for us in 2019 include;
There are many more at Customer Reviews Looking forward to the next quarter of 2019 and trying to maintain our 5 star rating - difficult worth trying for!
Our company, FelinFach Natural Textiles is located in the heart of the Preseli area of Pembrokeshire near to Boncath. We design Welsh blankets, Welsh woollen blankets and throws which are traditionally woven at Welsh mills. We also design and make natural hand dyed yarn, cotton, silk and wool scarves and other handmade products. We are a proud supporter of the Campaign for Wool, Global Welsh and Wales International.
A large contemporary throw, traditionally hand woven in Wales using 100% British wool. Carew has a multi-coloured natural warp of cream, light grey and dark grey, producing a lovely stripe. The throw is woven in a textured twill design using a solid colour weft. Also our traditional honeycomb weave pattern blankets are back in stock
Our Welsh tapestry Collection is named ‘Hiraeth’ and nothing says Hiraeth more than an iconic Welsh tapestry blanket, baby blanket, throw or cushion. Hiraeth is a Welsh concept of longing for home, which can be loosely translated as 'homesickness'. Many claim 'hiraeth' is a word which cannot be translated, meaning more than solely "missing home."
Clearpay offers simple and affordable instalment plans for FelinFach online shoppers. Clearpay allows you to purchase any products in four instalments. If you purchase an item for £100, you pay 4 instalments of £25. There is no additional cost to use Clearpay if you pay on time. All of your payments are interest-free and you will receive your order straight away.
