Shop Product Updates in The Crafter and Hand Made menus, 20th to 27th September

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July 03, 2019 3 min read

Customer Review Rating - 5 Stars!

During the 3 months from April to June 2019, we are proud to achieve a 5 star rating on every single review posted by customers!!

Customer satisfaction with the services and products, Welsh blankets, Welsh tapestry blankets and hand dyed yarn with natural dyes is fundamental to the commercial success of any business. For online selling companies, especially to those without any sort of 'bricks and mortar' presence, it can be difficult to demonstrate customer satisfaction. Customer Reviews are an important for online businesses where customers typically do not know the business owners and staff or see the products that they are buying.

FelinFach uses an Independent Review Company

FelinFach uses an independent company, Yotpo (Click here...) to check each review with the customer and then publish all Reviews without any identifiable customer information to maintain the security of their data. All reviews are published in full, b they a couple of words or a few paragraphs, without any editing at all.

Customer Review Highlights in 2019

All FelinFach's Customer Reviews are published at (Customer Reviews...). Highlights for us in 2019 include;

  • Enfys Throw (posted to Greece)
    "I am very happy with my purchase and my cousins in Greece love the blanket. It was unfortunate that the Greek side of the delivery process was extremely poor.." 

  • Burton Wool Throw 
    "Just a quick message to let you know that my order arrived and that I am completely over the moon with it. The throw is absolutely stunning and I am so pleased! Also, thank you for the extra care taken to package it. It was parcelled up just beautifully and that added touch was wonderful to receive. Quality items are often hard to source and I just wanted to let you know that I am more than impressed with the Burton throw. It's simply beautiful! Thank you! I will most certainly be recommending your company to others."

  • Cenarth Throw
    "Just lovely." 

  • Welsh Tapestry Blanket
    "I am delighted with my traditional Welsh throw. Hopefully the item will be back in stock. I would also be interested in purchasing matching cushions. Diolch, Eleri"

  • Pen Caer Throw
    "When I know not where I am – not lost, but cut adrift, denied both roots and destination, unable to find my way back to anywhere familiar – When even the past, present, and future are unclear – intermingled, superimposed, tense seemingly refuting tense – Then – as no place is really mine, no place really home, as if there ever was a home, having left so long ago – In the place I find myself, my current coordinates of the map the only embrace I feel, where is comfort to be found? Wales, Pembrokeshire, the Preseli Hills, origin of the bluestones of Stonehenge, the woolens of FelinFach – Hand-hewn, hand-made, enduring through history as heritage, into the time to come as heirloom – For me, hiraeth, soothed by distant memories, softened now by most cherished touch – Never let it be said, I was untrue – Not holding on, but held, at home in the heart of you."

There are many more at Customer Reviews Looking forward to the next quarter of 2019 and trying to maintain our 5 star rating - difficult worth trying for!

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