Customer reviews are fundamental to us and are how we measure our success. Whilst we are delighted with our 700th 5 star customer review or testimonial, we also take the occasional bad reviews just as seriously. Currently over 91% of reviews are 5 stars and 98% 4 or 5 stars.
On 23rd August 2022, we received our 700th customer review from a Frederick F. Frederick is from the city of Bath in the UK. He reviewed his Afon Elan Welsh Blanket. Hand woven in Wales, Afon Elan is one of our blankets named after the Elan Valley dams and reservoirs. His review was short and sweet, just two words but was 5 Stars;
FelinFach - Online Shopping Wales
FelinFach uses an Independent Review Company
FelinFach uses an independent company, Yotpo (Click here...)to check each review with the customer and then publish all Reviews without any identifiable customer information to maintain the security of their data. All reviews are published in full, be they a couple of words or a few paragraphs, without any editing at all. Any comments from FelinFach.com are from the Owner or other senior staff members only - there are no third party comments on Customer Reviews.