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Last Updated - 26th December 2019
Customer satisfaction with our services and products is fundamental to the commercial success of any business. For online selling companies, especially to those without any sort of 'bricks and mortar' presence, it can be difficult to demonstrate customer satisfaction where customers typically do not know the business owners and staff or see the products that they are buying.
On 26th December, FelinFach received it's 300th customer review from a Margaret S. who purchased a Pen Dinas blanket. Her 5-star review stated "Beautiful blanket - Purchased the red gold / leaf green as a gift for my mother, who was delighted with it. Lovely warm colours and soft wool".
The 300 customer reviews are analysed as follows;
The overall average of the 300 reviews is 4.93 stars out of a possible 5.
FelinFach uses an independent company, Yotpo (Click here...) to check each review with the customer and then publish all Reviews without any identifiable customer information to maintain the security of their data. All reviews are published in full, be they a couple of words or a few paragraphs, without any editing at all.
All customer reviews or testimonials on the website in general or for specific purchases from the website are independently verified by direct contact with the customer to ensure the validity of each review. All reviews and testimonials are published without any complete customer data to ensure anonymity. Only reviews that have been independently verified are published on this website. Any comments from FelinFach.com are from the Owner or other senior staff members only - there are no third party comments on Customer Reviews.
Our company, FelinFach Natural Textiles is located in the heart of the Preseli area of Pembrokeshire near to Boncath. We design Welsh blankets, Welsh woollen blankets and the iconic Welsh Tapestry Blankets which are traditionally hand woven at Welsh mills. All our woollen products are made from pure new wool - they are not used, 'vintage' or second-hand. We also design and make natural hand dyed yarn, cotton, silk and wool scarves and other handmade products. We are a proud supporter of the Campaign for Wool, Global Welsh and Wales International.
Nobody loves natural fibres more than we do. Cotton, silk, cashmere, mohair and of course wool. We love them because they are less damaging to the environment, they are natural sustainable products, their breathable qualities make them soft and airy against the skin. It is therefore unfortunate that moths also like natural fibres and we need to control and eliminate them, preferably in a natural way!!!
All of FelinFach's hand dyed yarn and fabric are dyed using natural dyes, both plant and insect extract natural dyes on site at our FelinFach Studio in Pembrokeshire, Wales. Our dye recipes include traditional and natural dye stuff such as Indigo, Madder, Weld, Indigo, Logwood to name a few. There is a beauty and depth of colour to natural dye that becomes more beautiful with age
Offas Dyke is a 177 mile (285 kilometre) footpath that was officially opened on 10th July 1971. It is one of Britain's National Trails and is also Britain’s longest ancient monument. In the 8th century, King Offa of Mercia erected this wide border rampart to separate Wales and England. Much later, in 1971 Offa's Dyke path was placed alongside it, from Chepstow in South Wales to Prestatyn in the North.
