Last Updated - 26th December 2019
Customer satisfaction with our services and products is fundamental to the commercial success of any business. For online selling companies, especially to those without any sort of 'bricks and mortar' presence, it can be difficult to demonstrate customer satisfaction where customers typically do not know the business owners and staff or see the products that they are buying.
On 26th December, FelinFach received it's 300th customer review from a Margaret S. who purchased a Pen Dinas blanket. Her 5-star review stated "Beautiful blanket - Purchased the red gold / leaf green as a gift for my mother, who was delighted with it. Lovely warm colours and soft wool".
The 300 customer reviews are analysed as follows;
The overall average of the 300 reviews is 4.93 stars out of a possible 5.
FelinFach uses an independent company, Yotpo (Click here...) to check each review with the customer and then publish all Reviews without any identifiable customer information to maintain the security of their data. All reviews are published in full, be they a couple of words or a few paragraphs, without any editing at all.
All customer reviews or testimonials on the website in general or for specific purchases from the website are independently verified by direct contact with the customer to ensure the validity of each review. All reviews and testimonials are published without any complete customer data to ensure anonymity. Only reviews that have been independently verified are published on this website. Any comments from FelinFach.com are from the Owner or other senior staff members only - there are no third party comments on Customer Reviews.
Our company, FelinFach Natural Textiles is located in the heart of the Preseli area of Pembrokeshire near to Boncath. We design Welsh blankets, Welsh woollen blankets and so, so cosy throws which are traditionally woven at Welsh mills. All our woollen products are made from pure new wool - they are not used, 'vintage' or second-hand. We also design and make natural hand dyed yarn, cotton, silk and wool scarves and other handmade products. We are a proud supporter of the Campaign for Wool, Global Welsh and Wales International.
Promote Wales, Promote Love, Celebrate St Dwynwen's Day. St Dwynwen's Day is Wales' St Valentine’s Day, celebrated on 25th January and is the most romantic day in the Welsh calendar year. It is celebrated with the giving and receiving of cards and presents and by saying "I Love you" in Welsh, "Rwy'n dy garu di".
In the Welsh village of Cwm Gwaun (the Gwaun valley), near Fishguard in Wales, locals are keeping old traditions alive by celebrating the New Year, known as Hen Galan and Calennig, 13 days after everyone else. Back in the 1700s, the people of Cwm Gwaun used the Julian calendar and still do. New Years Eve is on 13th January!!!
Christmas and New Year celebrations are a favourite time of the year, not least in Wales, including, Plygain (Christmas Carols between 3am and 6am), Noson Gyflaith (Toffee making evening), Mari Lwyd (A Grey Mare), Wassail (Hot mulled cider), Calennig (Trick or Treat, Welsh style) and New Year’s celebrations in Cwm Gwaun on 13th January each year!