Last Updated - 26th December 2019
Customer satisfaction with our services and products is fundamental to the commercial success of any business. For online selling companies, especially to those without any sort of 'bricks and mortar' presence, it can be difficult to demonstrate customer satisfaction where customers typically do not know the business owners and staff or see the products that they are buying.
On 26th December, FelinFach received it's 300th customer review from a Margaret S. who purchased a Pen Dinas blanket. Her 5-star review stated "Beautiful blanket - Purchased the red gold / leaf green as a gift for my mother, who was delighted with it. Lovely warm colours and soft wool".
The 300 customer reviews are analysed as follows;
The overall average of the 300 reviews is 4.93 stars out of a possible 5.
FelinFach uses an independent company, Yotpo (Click here...) to check each review with the customer and then publish all Reviews without any identifiable customer information to maintain the security of their data. All reviews are published in full, be they a couple of words or a few paragraphs, without any editing at all.
All customer reviews or testimonials on the website in general or for specific purchases from the website are independently verified by direct contact with the customer to ensure the validity of each review. All reviews and testimonials are published without any complete customer data to ensure anonymity. Only reviews that have been independently verified are published on this website. Any comments from FelinFach.com are from the Owner or other senior staff members only - there are no third party comments on Customer Reviews.
Our company, FelinFach Natural Textiles is located in the heart of the Preseli area of Pembrokeshire near to Boncath. We design Welsh blankets, Welsh woollen blankets and so, so cosy throws which are traditionally woven at Welsh mills. All our woollen products are made from pure new wool - they are not used, 'vintage' or second-hand. We also design and make natural hand dyed yarn, cotton, silk and wool scarves and other handmade products. We are a proud supporter of the Campaign for Wool, Global Welsh and Wales International.
Our Welsh blankets and throws are made from pure NEW wool and are a fantastic source of warmth and comfort. They vary in design, size and weight from heavyweight double weave blankets to lightweight lambswool throws and also the traditional honeycomb (or waffle) weave blankets. Traditionally woven in Wales
Our world here is Wales and the United Kingdom is experiencing an unprecedented event with the global spread of COVID-19. We want to let you know about the steps we're taking to be good citizens in our community but also to ensure that all your purchases will be delivered as normal per our Shipping Policies. Please stay safe.
Mother’s Day in Wales is the same date as for the rest of the UK, 22nd March 2020, exactly three weeks before Easter Sunday. In Welsh Mother’s Day is Sul y Mamau and Happy Mother’s Day in Welsh is Sul y Mamau Hapus. Mothers Day or Sul y Mamu is marked by the giving of cards, flowers and presents