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Last Updated - 26th December 2019
Customer satisfaction with our services and products is fundamental to the commercial success of any business. For online selling companies, especially to those without any sort of 'bricks and mortar' presence, it can be difficult to demonstrate customer satisfaction where customers typically do not know the business owners and staff or see the products that they are buying.
On 26th December, FelinFach received it's 300th customer review from a Margaret S. who purchased a Pen Dinas blanket. Her 5-star review stated "Beautiful blanket - Purchased the red gold / leaf green as a gift for my mother, who was delighted with it. Lovely warm colours and soft wool".
The 300 customer reviews are analysed as follows;
The overall average of the 300 reviews is 4.93 stars out of a possible 5.
FelinFach uses an independent company, Yotpo (Click here...) to check each review with the customer and then publish all Reviews without any identifiable customer information to maintain the security of their data. All reviews are published in full, be they a couple of words or a few paragraphs, without any editing at all.
All customer reviews or testimonials on the website in general or for specific purchases from the website are independently verified by direct contact with the customer to ensure the validity of each review. All reviews and testimonials are published without any complete customer data to ensure anonymity. Only reviews that have been independently verified are published on this website. Any comments from FelinFach.com are from the Owner or other senior staff members only - there are no third party comments on Customer Reviews.
Our company, FelinFach Natural Textiles is located in the heart of the Preseli area of Pembrokeshire near to Boncath. We design Welsh blankets, Welsh woollen blankets and the iconic Welsh Tapestry Blankets which are traditionally hand woven at Welsh mills. All our woollen products are made from pure new wool - they are not used, 'vintage' or second-hand. We also design and make natural hand dyed yarn, cotton, silk and wool scarves and other handmade products. We are a proud supporter of the Campaign for Wool, Global Welsh and Wales International.
UK Christmas post last date for 2020 is 22nd December for Royal Mail or Parcelforce Tracked 24 and Next Day Deliveries. Our digital Gift Cards can be ordered up to midnight on 24th December for immediate email delivery.
Recommended last posting dates for International shipping are detailed in this Blog Post.
Nadolig Llawen a Blwyddyn Newydd Dda - Merry Christmas and a Happy New Year. Christmas and New Year celebrations in Wales, including, Plygain (Christmas Carols between 3am and 6am), Noson Gyflaith (Toffee making evening), Mari Lwyd (A Grey Mare), Wassail (Hot mulled cider), Calennig (Trick or Treat, Welsh style) and New Year’s celebrations in Cwm Gwaun on 13th January each year!
Born on 27th October 1914 Dylan was a Welsh poet and writer whose works include the poems, Do not go gentle into that good night, And death shall have no dominion, and Under Milk Wood. Thomas left school to be a junior newspaper reporter and in 1932 he concentrated on his poetry full-time. He became popular in his lifetime and remained so after his death at 39 in New York City.
