Last Updated - 26th December 2019
Customer satisfaction with our services and products is fundamental to the commercial success of any business. For online selling companies, especially to those without any sort of 'bricks and mortar' presence, it can be difficult to demonstrate customer satisfaction where customers typically do not know the business owners and staff or see the products that they are buying.
On 26th December, FelinFach received it's 300th customer review from a Margaret S. who purchased a Pen Dinas blanket. Her 5-star review stated "Beautiful blanket - Purchased the red gold / leaf green as a gift for my mother, who was delighted with it. Lovely warm colours and soft wool".
The 300 customer reviews are analysed as follows;
The overall average of the 300 reviews is 4.93 stars out of a possible 5.
FelinFach uses an independent company, Yotpo (Click here...) to check each review with the customer and then publish all Reviews without any identifiable customer information to maintain the security of their data. All reviews are published in full, be they a couple of words or a few paragraphs, without any editing at all.
All customer reviews or testimonials on the website in general or for specific purchases from the website are independently verified by direct contact with the customer to ensure the validity of each review. All reviews and testimonials are published without any complete customer data to ensure anonymity. Only reviews that have been independently verified are published on this website. Any comments from FelinFach.com are from the Owner or other senior staff members only - there are no third party comments on Customer Reviews.
Our company, FelinFach Natural Textiles is located in the heart of the Preseli area of Pembrokeshire near to Boncath. We design Welsh blankets, Welsh woollen blankets and the iconic Welsh Tapestry Blankets which are traditionally hand woven at Welsh mills. All our woollen products are made from pure new wool - they are not used, 'vintage' or second-hand. We also design and make natural hand dyed yarn, cotton, silk and wool scarves and other handmade products. We are a proud supporter of the Campaign for Wool, Global Welsh and Wales International.
Owain Glyndŵr Day, 16th September, commemorates the last native Welshman to hold the title Prince of Wales. Today, he is a figure of mass culture in Wales, with statues, flags and monuments alongside pubs and street names remembering him. He is possibly one of the greatest Welshmen of all time if not the greatest. His name is still remembered and revered today.
Wool blankets and throws and traditional hand weaving are at the heart of FelinFach's ethos of "Natural, Traditional, Handmade". All of our wool blankets are traditionally hand woven in Wales on age old looms using the skills and methods of times gone by. Whilst the weaving methods are traditional, our designs, patterns and colours range from not only the traditional but also the contemporary.
Be part of the worldwide celebrations for Roald Dahl's Day on Sunday 13th September 2020! Dahl’s story began in 1916 in when he was born at Villa Marie, Fairwater Road, Llandaff, Cardiff, Wales, a house name was named after the first wife. In 1918 his father, Harald, purchased a much grander property, Ty Mynydd (Mountain House in Welsh), a large farm of 150 acres in Radyr, near Cardiff.