Last Updated - 26th December 2019
Customer satisfaction with our services and products is fundamental to the commercial success of any business. For online selling companies, especially to those without any sort of 'bricks and mortar' presence, it can be difficult to demonstrate customer satisfaction where customers typically do not know the business owners and staff or see the products that they are buying.
On 26th December, FelinFach received it's 300th customer review from a Margaret S. who purchased a Pen Dinas blanket. Her 5-star review stated "Beautiful blanket - Purchased the red gold / leaf green as a gift for my mother, who was delighted with it. Lovely warm colours and soft wool".
The 300 customer reviews are analysed as follows;
The overall average of the 300 reviews is 4.93 stars out of a possible 5.
FelinFach uses an independent company, Yotpo (Click here...) to check each review with the customer and then publish all Reviews without any identifiable customer information to maintain the security of their data. All reviews are published in full, be they a couple of words or a few paragraphs, without any editing at all.
All customer reviews or testimonials on the website in general or for specific purchases from the website are independently verified by direct contact with the customer to ensure the validity of each review. All reviews and testimonials are published without any complete customer data to ensure anonymity. Only reviews that have been independently verified are published on this website. Any comments from FelinFach.com are from the Owner or other senior staff members only - there are no third party comments on Customer Reviews.
Our company, FelinFach Natural Textiles is located in the heart of the Preseli area of Pembrokeshire near to Boncath. We design Welsh blankets, Welsh woollen blankets and so, so cosy throws which are traditionally woven at Welsh mills. All our woollen products are made from pure new wool - they are not used, 'vintage' or second-hand. We also design and make natural hand dyed yarn, cotton, silk and wool scarves and other handmade products. We are a proud supporter of the Campaign for Wool, Global Welsh and Wales International.
FelinFach is an official supporter of the worldwide Campaign for Wool. FelinFach has been part of this campaign for years which aims to promote wool generally but Welsh wool in particular and focuses on the sustainable attributes of wool as a natural fibre that meets an environmental agenda. The Campaign's mission aims to raise awareness of the unique benefits offered by wool
Owain Glyndwr Day, 16th September, commemorates the last native Welsh person to hold the title Prince of Wales. He is now a figure of mass culture in Wales, with statues and monuments alongside pub and street names remembering him…Owain Glyndwr, 1350 - 1416 was in the opinion of many, one of the greatest Welshmen of all time if not the greatest.
Clearpay offers simple and affordable instalment plans for FelinFach online shoppers. Used by major UK retail brands such as Marks & Spencer, Clearpay allows you to purchase any products in four instalments. If you purchase an item for £100, you pay 4 instalments of £25. There is no additional cost to use Clearpay if you pay on time. All payments are interest-free and you will receive your order straight away.