"Excellent Customer Service"

Posted on July 10, 2014 by FelinFach Handmade Textiles

Had a lovely Review from a Gentleman from the USA recently. He bought a Welsh Tartan Blanket (the Jones tartan) Welsh Tartan Blanket - Jonesas a present for his mother. The parcel was dispatched but then disaster followed. Our Welsh blanket got lost in the post but all ended well. Despite this hiccup, he wrote the following Review;  

"Honorable Company - Recently, I purchased a Felin Fach (FF) blanket on-line from the US. It was a gift for my mother who loves Welsh wool and had always wanted a slice of Wales. I ordered a blanket for her and waited for it to arrive. After about three weeks, no blanket. I contacted Felin Fach and they investigated the situation and declared it lost. They offered a refund or new shipment and there was no choice in my mind other than to have a blanket sent to my mom. FF sent a blanket via Royal Air Mail and was delivered to my mom. She loves it - the colors, the quality of construction, the softness and the weight of the blanket. FF even informed me that if the other blanket ever arrives it would be hers to keep. That is excellent customer service. She's happy and so am I - thanks!"

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